At Walter Wanders, we aim to provide high-quality products for your travels and adventures. If you are not satisfied with your order, please review our Returns & Refund Policy below.
Eligibility for Returns
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You may request a return if you receive a defective, damaged, or incorrect product.
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To be eligible, you must contact us within 7 days of delivery.
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Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items
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Products damaged due to misuse, negligence, or normal wear and tear cannot be returned.
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Personalized or special-order items are non-returnable.
Return Process
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Contact our support team at [email protected] within 7 days of receiving your order.
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Provide your order details and clear photos showing the issue.
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Once approved, we will provide return instructions.
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Customers are responsible for shipping the product back unless the return is due to our error.
Refunds
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Since we only accept Cash on Delivery (COD), refunds will be issued through store credit, product replacement, or other mutually agreed methods.
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Refunds or replacements will be processed after the returned item is received and inspected.
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We will notify you of the approval or rejection of your refund via email.
Late or Missing Refunds
If you haven’t received your refund (in the form of store credit or replacement confirmation), please:
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Check your email for our confirmation message.
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Contact us at [email protected] if you have not received an update within 7 business days.
Exchanges
If you wish to exchange a defective or incorrect item for the same product, please email us at [email protected] and follow the return process.
International Customers
As Walter Wanders operates worldwide, return shipping times and costs may vary depending on your location. Customers are responsible for ensuring accurate shipping details when sending back returns.
Contact Us
For questions or assistance regarding returns and refunds, please contact our support team at:
Email: [email protected]